Report a problem, question, or product need

Who can perform the task

Any signed-in user may report a problem or product need through the private Feedback control. Your administrator should identify the business deadline and customer owner when the issue affects a filing.

Before you begin

Record the product release, time and timezone, jurisdiction, filing stage, your role, expected result, actual result and business deadline. Do not include filing values or credentials.

Quick path

1. Remove filing values, credentials, passphrases, and other unnecessary sensitive data.
2. Open Feedback from the workspace header or View menu.
3. Choose whether something is not working, a feature is missing, or you want to send other feedback.
4. Describe the expected result, actual result, and safe reproduction steps.
5. Review the automatically captured screenshot. Remove it, replace it by dropping or choosing a PNG, JPEG, or WebP image, or confirm that it is safe to include. Images must be no larger than 4 MB.
6. Submit once and retain the acknowledgement. The report is delivered to the SolvencyBridge product mailbox.

Detailed guidance

1. Choose the closest outcome: blocked supported workflow, missing product capability, regulatory question, incorrect or stale source, operational support, or optional improvement.
2. Reproduce once only when doing so cannot duplicate a submission, change evidence or expose another organization.
3. The feedback form records your account email, the current product version, interface language, and page path. It also attempts to capture the visible workspace. The image is shown locally first and is not sent unless you explicitly confirm it. Remove or replace any image containing filing values, names, identifiers, credentials, or unrelated personal data. Follow Export diagnostics and contact support safely before sending broader diagnostic evidence.