Administration
Choose and verify a billing plan
Select a billing plan, understand its user and reporting-entity allowances, and verify the plan shown on invoices.
Who can perform the task
An organization administrator can submit billing-profile changes. An operator reviews and activates billing before invoices are issued.
Before you begin
Confirm the billing contact, legal and tax identity, billing address, purchase order reference if required, and expected number of users and reporting entities.
Plans and allowances
- Core includes five users and two reporting entities. It is available with monthly or annual billing.
- Group includes fifteen users and five reporting entities. It is available with monthly or annual billing.
- Private Cloud is annual only. The operator records the contracted user and reporting-entity allowances when activating billing.
An unexpired pending invitation reserves a user seat. Existing members and reporting entities are not removed automatically if an allowance is reduced, but the product refuses a plan change that is already below current usage.
Current subscription prices
Prices exclude applicable VAT. Core is EUR 1,500 per month or EUR 15,000 per year. Group is EUR 3,000 per month or EUR 30,000 per year. Private Cloud starts at EUR 60,000 per year; implementation and customer-specific infrastructure are quoted separately. Confirm the price and scope in the accepted commercial agreement before billing activation.
Quick path
- Open Billing and select the organization you are managing.
- Compare the available plan allowances with the required users and reporting entities.
- Choose the approved plan and billing interval.
- Save the billing settings and review the confirmation.
- Verify that the plan and allowances shown for the organization are correct.
Detailed guidance
- Open Billing for the organization.
- Expand Legal name to enter or verify billing, address, and tax details. Saved details are collapsed on later visits.
- Expand Plan and select Core, Group, or Private Cloud.
- Select monthly or annual billing where the plan permits it, then save the profile.
- Wait for operator review and activation. Private Cloud allowances are recorded during this review.
Expected result
The billing profile shows the selected plan and its user and reporting-entity allowances. Once billing is active, new invoices use that plan's price and snapshot the plan name, billing interval, user allowance, and reporting-entity allowance.
How to verify
Compare the active billing profile with the commercial agreement. On the next pre-invoice or paid invoice, verify the plan and both allowances before payment or accounting approval.
Common problems
- Private Cloud cannot be saved with monthly billing.
- A move to Core or Group is refused if current members, unexpired invitations, or reporting entities exceed the target allowance.
- Revoke unnecessary invitations or remove former users before retrying a smaller plan.
- Contact the operator if a Private Cloud allowance does not match the signed annual contract.
Audit and financial consequences
Invoices retain an immutable snapshot of the plan and allowances used when the invoice was created. Later plan changes do not rewrite an existing invoice.
For Private Cloud, the operator's numeric allowance fields group thousands for readability. Contracted user and reporting-entity limits still require whole numbers between 1 and 10,000; formatting does not change the allowance that is saved or invoiced.
Product limitations
Pricing is being tested with first customers. Plan changes require billing review and do not themselves prove payment, tax approval, or contract acceptance.